Shipping policy
Key Information
- Free Delivery: Available on all orders within the United Kingdom
- Order Cut-Off Time: 16:00 (GMT)
- Order Processing: 1–2 business days (Monday – Friday)
- Transit time: 5–7 business days (Monday – Friday)
- Estimated delivery time: 6–9 business days
- Service Area: We currently deliver only within the United Kingdom
After you place an order, you will receive an order confirmation email. Processing typically takes 1–2 business days (Monday – Friday). Once dispatched, you will receive a shipment email with tracking details.
How We Ship
We ship via major carriers, including Royal Mail, DHL, FedEx, UPS, EMS, and other reliable partners. Falour will use its discretion to select the most appropriate carrier for safe and efficient delivery.
Shipping Costs
- Free Shipping: All UK orders are eligible for free delivery, with no minimum purchase required.
- All-Inclusive Pricing: The price shown at checkout is the final price, including VAT. There are no additional customs duties or hidden taxes for orders delivered within the United Kingdom.
How to Track Your Package
After dispatch, you will receive an email containing your tracking number and carrier details. You can also track your order on our Track Order page.
If your item appears lost in transit, please contact us at support@falour.shop for a full refund or replacement.
Cancelled Orders
Orders may be cancelled within 24 hours of purchase.
To request a cancellation, please email us at: support@falour.shop.
After the 24-hour window, your order may already be processed and prepared for dispatch.
Contact Us
- Email: support@falour.shop
- Address: 2 Station Road, Woolston, Southampton, SO19 8HH, United Kingdom
- TEL: +44 7817 363841
Customer Service Hours (GMT)
- Mon – Fri: 9am – 6pm