Returns & Warranty Policy – Falour Shop

We believe good service continues after your order is delivered. Our goal is to provide a simple, transparent, and worry-free shopping experience for every customer.

Returns & Refunds (30 Days)

All trousers purchased from Falour Shop are eligible for 30-day hassle-free returns and refunds.

  • The 30-day period starts from the date your order is delivered.

  • Returned items must be unused, unworn, and in their original condition.

  • Once the return is approved and the item is received, refunds will be issued to the original payment method.

Warranty Coverage (3-Month Limited Warranty)

All Falour Shop trousers are covered by a 3-month limited manufacturing warranty from the date of delivery.

If a manufacturing defect is confirmed, we will evaluate the case and may, at our discretion, offer a repair, replacement, or re-send a new pair of trousers as a resolution.

Our Warranty Covers:

1. Manufacturing defects

2. Failures or breakages that make part or all of the trousers non-functional, including:

  • Seams
  • Zippers
  • Reinforced knee pads
  • Structural stitching or construction issues

Our Warranty Does NOT Cover:

  • Normal wear and tear
  • Scratches, stains, discoloration, or fading over time
  • Damage caused by misuse, improper care, neglect, or intentional damage
  • Lost or stolen items
  • Unauthorized alterations, modifications, or repairs

How to Make a Warranty Claim

Warranty claims are only valid for trousers purchased directly through falour.shop.

If your trousers are damaged or defective and require repair or replacement, please contact us at support@falour.shop and include the following information:

  • Clear photos of the damaged area (e.g., knee pads, pockets, zippers, seams)
  • Order number
  • First and last name
  • Full shipping address (street, city, state, postal code)
  • Email address used to place the order

Our customer support team will review your request and assist you as quickly as possible.

Contact Us

If you have any questions regarding returns or warranty coverage, please feel free to contact our customer support team at support@falour.shop.