We believe true service starts after your purchase arrives at your home, so your shopping experience should be simple. All trousers in Falour are backed by 30-day hassle-free returns and refunds, and all products come with a 3-month warranty.
Our Warranty Includes:
- Manufacturing defects
- Failures or breakages that make part or all of the trousers non-functional (e.g., seams, zippers, or reinforced knee pads)
Our Warranty DOES NOT COVER:
- Normal wear and tear, scratches, stains, or fading
- Damage due to misuse, neglect, or intentional harm
- Lost or stolen items
- Unauthorized alterations or repairs
How to Make a Warranty Claim:
To make a warranty claim, you must have purchased your Falour trousers through our website.
If your trousers are broken or need repair/replacement, contact us at support@falour .shop with the following information:
- Pictures of the damaged parts (e.g., knee pads, pockets, zippers)
- Order number
- First & last name
- Full address (street, city, state, postal code)
If you have any further questions regarding the warranty or returns for our trousers, please feel free to contact our friendly customer support team by support@falour.shop.