Warranty Policy
Returns & Warranty Policy – Falour Shop
We believe good service continues after your order is delivered. Our goal is to provide a simple, transparent, and worry-free shopping experience for every customer.
Returns & Refunds (30 Days)
All trousers purchased from Falour Shop are eligible for 30-day hassle-free returns and refunds.
- The 30-day period starts from the date your order is delivered.
- Returned items must be unused, unworn, and in their original condition.
- Once the return is approved and the item is received, refunds will be issued to the original payment method.
Warranty Coverage (3-Month Limited Warranty)
All Falour Shop trousers are covered by a 3-month limited manufacturing warranty from the date of delivery.
If a manufacturing defect is confirmed, we will evaluate the case and may, at our discretion, offer a repair, replacement, or re-send a new pair of trousers as a resolution.
Our Warranty Covers:
1. Manufacturing defects
2. Failures or breakages that make part or all of the trousers non-functional, including:
- Seams
- Zippers
- Reinforced knee pads
- Structural stitching or construction issues
Our Warranty Does NOT Cover:
- Normal wear and tear
- Scratches, stains, discoloration, or fading over time
- Damage caused by misuse, improper care, neglect, or intentional damage
- Lost or stolen items
- Unauthorized alterations, modifications, or repairs
How to Make a Warranty Claim
Warranty claims are only valid for trousers purchased directly through falour.shop.
If your trousers are damaged or defective and require repair or replacement, please contact us at support@falour.shop and include the following information:
- Clear photos of the damaged area (e.g., knee pads, pockets, zippers, seams)
- Order number
- First and last name
- Full shipping address (street, city, state, postal code)
- Email address used to place the order
Our customer support team will review your request and assist you as quickly as possible.
Contact Us
- Email: support@falour.shop
- Address: 2 Station Road, Woolston, Southampton, SO19 8HH, United Kingdom
- TEL: +44 7817 363841
Customer Service Hours (GMT)
- Mon – Fri: 9am – 6pm