Men’s Urban Waterproof Stretch Trousers
£49.99
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Guaranteed secure & safe checkout.
Shipping Information
- Free Delivery: Available on all orders within the United Kingdom
- Order Cut-Off Time: 16:00 (GMT)
- Order Processing: 1–2 business days (Monday – Friday)
- Transit time: 5–7 business days (Monday – Friday)
- Estimated delivery time: 6–9 business days
- Service Area: We currently deliver only within the United Kingdom
Return & Refund Policy
Our return policy is valid for 30 days from the date you receive your products.
1. Return Process
To initiate a return, please contact us at support@falour.shop. Upon approval, we will provide you with a shipping label and instructions for returning the product.
Conditions for Returns:
- Time Frame: Items can be returned within 30 days of the receipt date.
- Condition of Items: Products must be returned in their original condition, unworn or unused, with tags, and in its original packaging.
- Proof of Purchase: A receipt or order confirmation is required.
How to Initiate a Return
Please email us at support@falour.shop with your order details. Once your return is approved, we will provide a prepaid return label along with instructions.
2. Refunds
Once we receive your returned product, we will assess its eligibility for a refund based on the conditions stated above.
- Eligible Refunds: The refund amount will be credited to your original payment method (e.g., credit/debit card, net banking).
- Processing Time: Refunds are typically processed within 1-3 business days.
- Ineligible Refunds: If the product does not meet the required conditions, no refund will be issued.
3. Late or missing refunds
If you have not received your refund yet:
- Check your bank account again.
- Contact your credit card provider; it may take some time for the refund to be processed.
- If you've followed these steps and still haven’t received your refund, please contact us at support@falour.shop.
4. EXCHANGES
We offer exchanges only in the following cases:
- Incorrect item
- Wrong size
- Damaged or defective product
To request an exchange, please contact support@falour.shop within 30 days of receiving your item.
5. Damaged And Wrong Product
If you receive a damaged, defective, or incorrect item, please notify us immediately. We will arrange for a replacement or a full refund at no additional cost.
6. Lost Packages
If your order hasn’t arrived within 30 days, please contact our support team at support@falour.shop. We will provide a full refund or reissue the item.