Our return policy is valid for 30 days from the date you receive your products.

1.  Return Process

To initiate a return, please contact us at support@falour.shop. Upon approval, we will provide you with a shipping label and instructions for returning the product.

Conditions for Returns:

•  Time Frame: Items can be returned within 30 days of the receipt date.
•  Condition of Items: Products must be returned in their original condition, unworn or unused, with tags, and in its original packaging.
•  Proof of Purchase: A receipt or order confirmation is required.

How to Initiate a Return

Please email us at support@falour.shop with your order details. Once your return is approved, we will provide a prepaid return label along with instructions.

2. Refunds

Once we receive your returned product, we will assess its eligibility for a refund based on the conditions stated above.

•  Eligible Refunds: The refund amount will be credited to your original payment method (e.g., credit/debit card, net banking).
•  Processing Time: Refunds are typically processed within 1-3 business days.
•  Ineligible Refunds: If the product does not meet the required conditions, no refund will be issued.

3. Late or missing refunds

If you have not received your refund yet:

1. Check your bank account again.
2. Contact your credit card provider; it may take some time for the refund to be processed.
3. If you've followed these steps and still haven’t received your refund, please contact us at support@falour.shop.

4. EXCHANGES

We offer exchanges only in the following cases:

• Incorrect item
• Wrong size
• Damaged or defective product

To request an exchange, please contact support@falour.shop within 30 days of receiving your item.

5. Damaged And Wrong Product

If you receive a damaged, defective, or incorrect item, please notify us immediately. We will arrange for a replacement or a full refund at no additional cost.

6. Lost Packages

If your order hasn’t arrived within 30 days, please contact our support team at support@falour.shop. We will provide a full refund or reissue the item.