We offer a 30-day return policy from the date you receive your order.

To start a return or exchange, please contact us at support@falour.shop with your order details. Once approved, we will provide return instructions.

Items must be returned unused, unworn, with tags, and in the original packaging. Proof of purchase is required.

Refunds will be processed to your original payment method after we receive and inspect the returned item. Refunds are usually processed within 1–3 business days.

We offer exchanges for incorrect items, wrong sizes, or damaged/defective products.

If your item arrives damaged, defective, or incorrect, please contact us immediately and we will arrange a replacement or refund.

If your package has not arrived within 30 days, please contact us for help.